PRICING & PAYMENT OPTIONS
Every plumbing problem is different. That’s why we offer two straightforward ways to arrange your repair, depending on the work required. Know what to expect, understand your costs and decide how you’d like to proceed.
GET HELP ON WHATSAPP
Not sure what you need? Send us a photo or video. We’ll help you work it out.
Your approval comes first. The call-out fee is non-refundable.
Choose upfront pricing for eligible, clearly defined jobs, or arrange an assessment when the problem needs investigating first.
Best for straightforward repairs
PAY UPFRONT & SAVE
One upfront payment. A discount on eligible service fees.
For straightforward plumbing jobs, pay the call-out fee and service fee together when booking and receive a discount on the eligible service fee.
Minor leaks from accessible taps or fittings.
Basic toilet mechanism repairs.
Standard tap repairs or replacements.
Showerhead replacements.
Other clearly defined plumbing fixture jobs.
How it works
Tell us what’s wrong and share a photo or video.
TSC confirms eligibility and explains the price and discount.
Pay the disclosed total when booking.
TSC coordinates your provider to complete the agreed repair.
Eligibility depends on the job. Hidden faults, additional damage or work outside the agreed scope may require a separate quote, your approval and the required payment before additional work begins.
Best when the problem needs investigating
ASSESS FIRST, THEN PAY FOR THE REPAIR
Understand the problem before committing to the repair.
When the cause or scope is uncertain, the provider first assesses the issue. Pay the disclosed call-out fee, then receive a repair quote through TSC. If you approve, repair payment is required before work begins.
Geyser faults requiring investigation.
Hidden or complex leaks.
Blocked drains or toilets with uncertain repair requirements.
Recurring drainage problems.
Burst pipes and more extensive plumbing faults.
Other jobs requiring an on-site assessment.
How it works
Pay the disclosed call-out fee to book an assessment.
The provider investigates the issue.
TSC communicates the repair quote and what’s included.
Approve the quote and pay before repair work begins.
You may decline the repair quote. The call-out fee remains non-refundable.
GET HELP ON WHATSAPP
Call-out fee
R650
Standard service fee
R900
Standard total
R1,550
Illustrative service-fee discount
−R90
Illustrative upfront total
R90 illustrative saving on the eligible service fee
Illustrative example only. These are not confirmed TSC prices or a confirmed discount amount. Your actual price and applicable discount will be communicated before booking. The discount applies to the eligible service fee, not the call-out fee.
Clear costs
We explain the applicable price or provide a quote before repair work is authorised.
Your approval comes first
No additional repair work proceeds without your approval and the required payment.
Vetted service providers
We work to verify our service partners’ relevant qualifications, registrations and documentation for the work they undertake.
One point of contact
TSC coordinates your booking, communicates your quote and helps manage your service experience.
About the call-out fee
The call-out fee covers the provider’s attendance and is retained by the provider. It is non-refundable, including when you decide not to proceed with the repair after an assessment.
You don’t need to diagnose the problem yourself. Tell us what’s happening and, if possible, send us a photo or video. We’ll help you understand the next step and the applicable pricing before you commit to a repair.
GET HELP ON WHATSAPP
Clear communication. Transparent pricing. Plumbing help you can feel confident about.