Privacy Policy

At The Service Company (TSC), your privacy matters

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, and how we protect it when you use our website or services.

By using our website or services, you acknowledge that you have read this Privacy Policy.

Last updated: [Date]

1. What Information We Collect

Depending on how you use TSC, we may collect:

  • Your name and surname

  • Phone number

  • Email address

  • Service or property address

  • Details about the service you need

  • Booking and service history

  • Information you provide when requesting a quote

  • Communications between you and TSC

  • Information provided when you submit a complaint, review or enquiry

  • Payment-related information where necessary to process a transaction

  • Information provided by service providers when applying to work with TSC

  • Service provider qualifications, registrations and verification information

  • Information about how you use our website, including your IP address, browser and device information

  • Cookie and website usage information

We only collect information that is reasonably needed for the purposes described in this policy.

2. How We Use Your Information

We may use your information to:

  • Respond to your enquiries

  • Arrange and manage bookings

  • Connect you with an appropriate service provider

  • Provide quotes and coordinate services

  • Communicate with you about your booking

  • Process payments and refunds

  • Handle complaints, disputes and service issues

  • Verify and manage service providers

  • Improve our services and customer experience

  • Maintain the security of our website and systems

  • Meet our legal and regulatory obligations

  • Send marketing communications where permitted and, where required, with your consent

We will not use your personal information for purposes that are unrelated to why it was collected unless permitted by law.

3. Sharing Your Information

We do not sell your personal information.

To provide our services, we may need to share relevant information with trusted third parties.

This may include:

  • Service providers who need information to complete your job

  • Payment providers

  • Website and hosting providers

  • CRM and business management systems

  • Communication providers, including WhatsApp, email or SMS services

  • Analytics and technology providers

  • Advertising and marketing platforms, where applicable

  • Professional advisers or authorities where required by law

We only share information that is reasonably necessary for the relevant purpose.

Where we use third parties to process personal information on our behalf, we take reasonable steps to ensure that your information is handled securely and confidentially.

4. Information Shared With Service Providers

When you request a service through TSC, we may provide the selected service provider with information they need to contact you and complete the job.

This may include:

  • Your name

  • Contact number

  • Service address

  • Details of the service required

  • Relevant booking information

We aim to share only the information reasonably necessary for the service provider to perform the job.

5. Cookies and Website Information

Our website may use cookies and similar technologies.

Cookies help us:

  • Keep the website working properly

  • Remember certain preferences

  • Understand how visitors use our website

  • Improve our website and services

  • Measure advertising and marketing performance, where applicable

You can manage cookies through your browser settings.

Some cookies may be necessary for the website to function properly.

Where required, TSC will obtain the appropriate consent before using non-essential cookies or similar tracking technologies.

6. Marketing Communications

We may occasionally send you information about TSC, our services, offers or updates.

Where required by law, we will obtain your consent before sending direct marketing communications.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or by contacting us.

You will still receive important service-related communications where necessary, such as booking updates, payment information or service notifications.

7. International Data Transfers

Some of the technology and service providers we use may store or process information outside South Africa.

Where personal information is transferred outside South Africa, TSC will take reasonable steps to ensure that the transfer is handled in accordance with applicable privacy laws.

8. How We Protect Your Information

We take reasonable steps to protect your personal information against:

  • Loss

  • Damage

  • Unauthorised access

  • Unauthorised disclosure

  • Unlawful processing

We use appropriate technical and organisational security measures based on the nature of the information we hold.

However, no online system is completely secure, and we cannot guarantee that information transmitted or stored electronically will always be completely secure.

If we become aware of a security incident involving your personal information that requires notification under applicable law, we will take the appropriate steps.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, unless we are required or permitted by law to keep it for longer.

This may include keeping information for:

  • Providing and managing services

  • Accounting and financial records

  • Resolving complaints or disputes

  • Preventing fraud or misuse

  • Meeting legal and regulatory requirements

  • Enforcing our agreements

When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.

10. Your Privacy Rights

Under applicable privacy laws, including POPIA, you may have rights relating to your personal information.

These may include the right to:

  • Ask what personal information we hold about you

  • Request access to your personal information

  • Ask us to correct inaccurate or outdated information

  • Object to certain processing of your information

  • Object to direct marketing

  • Withdraw consent where processing is based on consent

  • Request deletion of information where legally permitted

Some requests may be subject to legal requirements or limitations.

To exercise your rights, contact us using the details below:


Email: []

11. Children's Information

Our services are not intended to be directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information unlawfully, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically so that you remain aware of how we handle personal information

13. Contact Us

If you have any questions about this Privacy Policy or how TSC handles your personal information, please contact us:

The Service Company (TSC)

Email: [TSC TO CONFIRM]

Website: [TSC TO CONFIRM]

Information Officer: [TSC TO CONFIRM]

If you have a privacy-related complaint that we cannot resolve, you may also contact the Information Regulator of South Africa.